No wifi or network for the last week

[Nadiailyas35]

My husband and I are both 02 customers..we have had no wifi or network for the last week. We have a 5 year old child and have no way to make emergency call.

We cannot recieve or make any calls.

Please could you look into this. As a matter of urgency.

Kind regards

Nadia

[Bambino]

@Nadiailyas35 This is a customer to customer community, not O2. We have no access to anyone else's account.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG) 

If you have no phone to use. download Skype: Guide: A Guide to Skype to call O2's freephone numbers

0800 902 0217 or 0800 032 140
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.

Best time to call is 8 am.

You can also use WiFi calling through your home network. See this guide:

Wifi and 4G Calling explained | O2