on 22-11-2021 09:51
We have had no signal for the last 2 days and can’t access the status to check for faults. The signal disappears when we enter Dursley. Gl11. This is all the 02 phones in our household
Solved! Go to Solution.
on 22-11-2021 10:03
Hi @Rachaeljenkins - all the truobleshoiting steps you can try are here: Guide: How can I sort out my network issues? and if you have WiFi at home, you can try to use VoWifi until O2 get you sorted: https://www.o2.co.uk/connectivity/wifi-and-4g-calling
Finally, if you have access to Social Media, if you message O2 on
Facebook (https://o2uk.co/O2CFB) ,
Twitter (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this. Good luck!
on 22-11-2021 10:03
Hi @Rachaeljenkins - all the truobleshoiting steps you can try are here: Guide: How can I sort out my network issues? and if you have WiFi at home, you can try to use VoWifi until O2 get you sorted: https://www.o2.co.uk/connectivity/wifi-and-4g-calling
Finally, if you have access to Social Media, if you message O2 on
Facebook (https://o2uk.co/O2CFB) ,
Twitter (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this. Good luck!