Is this on your old sim or a new one @Keeleigh ? Did you do a sim swap to a new sim to get 5G?
Can you try another working sim in your phone to check for any issues there, and/or try your sim a working phone to check that is ok?
Failing that it sounds like you need to visit a store or call customer services for some more help.
There are some different numbers to try and tips on getting through in the guide below.
Guide: Coronavirus Community Help and Support
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
