No signal

[JS79]

Hi, For the past 4 years both my son and I have not been able to get a decent signal anywhere we go. We have upgraded our phones and more recently followed the steps to e network, choose manually and nothing works. Worse still we went on holiday from the midlands to Devon and suddenly  we finally got 5g for the first time! Yet in the centre of Birmingham or outskirts at our own home we cannot get signal in some rooms. Please help I am at the end of my tether and hate having to hotspot my partners phone all the time. 

[MI5]

@JS79 

O2 have known issues with capacity in heavily populated areas.

Indoors signal can also be patchy Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it 

WiFi calling, as in the guide, can help with calls.

If the issue has been going on for 4 years it's time for you to consider other networks. Try PAYG sim cards from other networks to see which works best for you.

[japitts]

If you have no coverage anywhere you go, it suggests a phone fault and you should consider comparing with other O2 users.

If you have varying levels of coverage, or poor coverage in certain areas, this indicates a coverage issue. Good indicated coverage but poor data speeds suggests a capacity issue.

If you mention that other networks are performing well in the same locations, it's pointing at an O2 issue.

[Oxonian]

@JS79 

These might help :-

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

[MI5]

It's not likely to suddenly be fixed after 4 years...

It's clearly an O2 dead spot the OP lives in.

[Bambino]

@JS79 You and your son have had poor service for four years, and you're just now getting around to complaining about it? Really? Why would you still be with O2 after all this time?

Do you at least use WiFi calling when you're at home? Wifi and 4G Calling explained | O2