No signal since virgin changeover

R1k · ‎16-09-2023

Hi

i have no signal since the swap. Only get E and no G.
Can anyone advise.
Thanks

pgn · ‎16-09-2023

Have you still got a Virgin SIM in your phone, @R1k? You may find it sorts some issues out when you change it to a branded O2 SIM, and an O2 Shop can do that for you if you go in with some photo id to show them. Good Luck!

|-- O2 Social Media Team via Facebook Messenger

MI5 · ‎16-09-2023

@R1k

Check if your apn has updated to O2.

Android - https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

iPhone - https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

R1k · ‎16-09-2023

@pgn thank you I’ll call in to a shop and try that

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