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No signal or service

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Eileen2013
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on ‎02-01-2024 19:01

on ‎02-01-2024 19:01

I am just completing on the purchase of a house.  I have discovered I have no service at all at the property or in the street?  What do I do, change provider?   I have to keep my number.  

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MI5
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on ‎02-01-2024 19:04

on ‎02-01-2024 19:04

@Eileen2013 

Guide here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎02-01-2024 19:04

on ‎02-01-2024 19:04

@Eileen2013 

Guide here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎02-01-2024 19:10

on ‎02-01-2024 19:10

Try PAYG sims from all networks before committing to a contract

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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pgn
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‎02-01-2024 20:23 - edited ‎02-01-2024 20:23

‎02-01-2024 20:23 - edited ‎02-01-2024 20:23

And you can take your number with you to the network with the best coverage where your new place is, as explained (for O2 anyway, same processes exist for the other networks) in this guide, @Eileen2013.

Guide: Migration & porting into O2  

Click for O2's Social Media Team on X --||-- or on Facebook Messenger
NoAccountAccess

O2CommunityAward


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MI5
Level 94: Supreme
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on ‎02-01-2024 20:30

on ‎02-01-2024 20:30

How to keep your number fully explained in the guide I posted above @Eileen2013 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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