We are not O2 but a community of customers like yourself.
Have you rebooted your phone
May also be worth doing a Network Search and selecting O2
Guide: How can I sort out my network issues?
Guide: Is the network down for me or everyone?
Instal the O2 My Network App and use it to report and track problems
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
