No signal for 5 days

Jammygokkk · ‎04-08-2021

I've had no signal for 5 days, just a "emergency calls only" and sim card picture message.

O2 have said there is a damaged phone mast in the area, (ive travelled 10 miles to work and still had the same issue). seems terrible customer service to not have it fixed after 5 days?

Is there a way to switch to another mast?

Thanks

Cleoriff · ‎04-08-2021

@Jammygokkk

Keep checking here https://status.o2.co.uk/

Also download the My Network app where you can report this. https://www.o2.co.uk/apps/my-network

O2 will never give timescales for mast repairs. It depends on many factors

Veritas Numquam Perit

MI5 · ‎04-08-2021

@Jammygokkk

If you've travelled 10 miles it's not going to be an issue with your local mast.

It sounds more like a SIM issue.

Pop into your nearest O2 store for a free replacement SIM.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TheresaV · ‎09-08-2021

Hi @Jammygokkk have you managed to find out what the issue was with the advice given above?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
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