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No service

Donna18
Level 1: Joiner
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My son is having no service while we are abroad

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gmarkj
Level 59: Quartermaster
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Sounds like he either has a roaming ban or his phone needs to connect to a network.

What phone does he have?
Did you speak to customer services to check his phone would work before going abroad @Donna18 ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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