cancel
Showing results for 
Search instead for 
Did you mean: 

No service

RogerWithoutaD
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have no service on on of my two O2 contracted phones. The line ending 9873 has no service. I have also tried to contact O2 cust services but does not work. Please advise.

Message 1 of 6
437 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 77: Grand Master
  • 10770 Posts
  • 58 Topics
  • 3111 Solutions
Registered:

@RogerWithoutaD 


Give them a call on 0800 902 0217 from another phone or use Skype ( Guide: A Guide to Skype ) and as this is a customer to customer community no one can access your account. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

View solution in original post

Message 2 of 6
434 Views
5 REPLIES 5

madasaf1sh
Level 77: Grand Master
  • 10770 Posts
  • 58 Topics
  • 3111 Solutions
Registered:

@RogerWithoutaD 


Give them a call on 0800 902 0217 from another phone or use Skype ( Guide: A Guide to Skype ) and as this is a customer to customer community no one can access your account. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 6
435 Views

RogerWithoutaD
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks for the phone number. The listed 202 and 03448090202 numbers were not recognised on either my wife's phone or landline.

I noticed that there were lots of O2 fault reports on Downdetector.com

I eventually got through on your number, above (using a landline), and a 'difficult to understand' agent said it must be my sim card and is sending a new one. I then pointed out that my wife's phone (on the same O2 contract) was working but could not get through to 202 or 03448090202, so there was apparently a wider issue. The agent took some time to 'raise a report' on my record, then confirmed  that a new sim card was being sent. She also mentioned that work on their internal network was due to start on 22nd May so, maybe, this was something to do with it, she said!!! As I ended the landline call my O2 mobile phone, miraculously, started to work again.

Message 3 of 6
385 Views

japitts
Level 6: Acolyte
  • 143 Posts
  • 0 Topics
  • 3 Solutions
Registered:

@RogerWithoutaD wrote:

I have no service on on of my two O2 contracted phones. The line ending 9873 has no service.


By implication, does this mean one of your two lines does have service? If you swap SIMs between the two phones, does the problem follow the SIM?

Message 4 of 6
395 Views

Enlli
Level 66: Unequalled
  • 7229 Posts
  • 51 Topics
  • 1596 Solutions
Registered:

If O2 are sending you a new SIM and are true to form then they will disconnect the present one. So I doubt swapping into another phone will work at this stage

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 5 of 6
378 Views

Bambino
Level 85: Esteemed
  • 23601 Posts
  • 1037 Topics
  • 3750 Solutions
Registered:

@RogerWithoutaD For future reference, you cannot call 202 from a land line. You can only call that number from an O2 Pay Monthly phone. The 0800 number can be called from any phone.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 6 of 6
372 Views