No service to my number

[Matt251]

For the last week now I have had no service to my number and I can't even log into my online account - when you try to help and do a security check the number that you say you have texted in not my number - is a completely different number - i can't access my online account as well so I think something has happened to my number, could it be being used fraudulantly. 

[MI5]

@Matt251 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 

You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[Matt251]

Does anyone know if the chat line is working as I have no service I cannot call into o2

[MI5]

@Matt251 

When available, chat will pop up here http://www.o2.co.uk/contactus

(also in the shop pages) https://www.o2.co.uk/shop

but there is instructions on how to call via Skype in the link I gave you above.