Any advice would be appreciated with this strange problem as O2 tech help seems to be struggling to fix the issue. I have now been without O2 service for nearly two weeks and despite having logged the problem with the online contact us, travelled 25 miles to my nearest O2 shop and asked for the issue to be escalated, I am still waiting for a resolution. Here are the details:
- I changed my contract from Tesco mobile to O2 on 19th jan 2024. I took my old number with me using the PAC code system and it all worked perfectly
- some time around 13th/14th March I stopped receiving calls and texts on my O2 sim and my old phone with the Tesco sim started to receive calls and texts. I could not get data on either sim or phone.
- I contacted O2 chat on Sunday 17th March. After a 4 and a half hour back and forth the advisor agreed to escalate it to the tech team and gave me a ticket reference with a 5-10 day wait
- In the meantime I travelled to my O2 shop where the assistant said she had never seen this happen before, tried all the obvious stuff with the phone and then advised that I swapped to an ESIM. She did this for me but the activation failed and she said that she was unable to help further.
- on Sunday 24th March I stopped getting any service from my Tesco phone, so I am now unable to receive any calls or texts or get data at all. I contacted the online help again who said that I would have to wait for the technical team to fix it. Today, the 10 days are up, so I contacted the online chat - I was polite but made my frustration clear, but the advisor escalated it again to the tech team and I’ve been given another ticket with a 5 day estimate.
Where do I go from here? Any idea what the problem could be? I really want to jump ship and leave but I’m only two months into a two year contract!
Thanks in advance
