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No service or Wifi

Trish12
Level 1: Joiner
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on ‎27-04-2022 11:45

on ‎27-04-2022 11:45

Hi I received my new iPhone 13 yesterday. Set it up and all was working fine, however once I left the house this morning, I have no service or Wifi, any ideas on what the problem is

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MI5
Level 94: Supreme
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on ‎27-04-2022 12:17

on ‎27-04-2022 12:17

@Trish12 

If it is an upgrade you need to use your old sim or do a sim swap to activate the new sim Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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