cancel
Showing results for 
Search instead for 
Did you mean: 

No service in my area but O2 say it's fine

Rubbishservice1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Fed up with being told that service here is fine when I have to use my phone over WiFi at home.  Step out the door, travel anywhere within 4 miles and service ins poor at best and completely absent the rest of the time.

I am told when I log it that they have checked coverage and it's fine.  I promise IT ISNT.

 

I cant even switch suppliers

which is a joke.

 

Anyone able to advise what other options we have.  Really fed up

Message 1 of 5
334 Views
4 REPLIES 4

Cleoriff
Level 94: Supreme
  • 124626 Posts
  • 828 Topics
  • 7530 Solutions
Registered:

@Rubbishservice1 

Check these guides:

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Also install the My Network app, where you can report issues https://www.o2.co.uk/apps/my-network 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 5
326 Views

EKB
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

This is a real problem. My2 next door neighbours have good signal indoors  I have almost nothing. Unreliable. I am considering moving their mast a few millimeter, change my roof tiles or just leave

Message 3 of 5
315 Views

Enlli
Level 66: Unequalled
  • 7278 Posts
  • 51 Topics
  • 1602 Solutions
Registered:

@EKB Get some PAYG SIM cards from other networks and see which is best for you

If Indoors is bad use WiFi Calling 

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 4 of 5
310 Views

japitts
Level 6: Acolyte
  • 149 Posts
  • 0 Topics
  • 3 Solutions
Registered:

@EKB wrote:

My2 next door neighbours have good signal indoors  I have almost nothing.


Which network are your next door neighbours with?

Message 5 of 5
264 Views