No service in my area but O2 say it's fine

[Rubbishservice1]

Fed up with being told that service here is fine when I have to use my phone over WiFi at home.  Step out the door, travel anywhere within 4 miles and service ins poor at best and completely absent the rest of the time.

I am told when I log it that they have checked coverage and it's fine.  I promise IT ISNT.

I cant even switch suppliers

which is a joke.

Anyone able to advise what other options we have.  Really fed up

[Cleoriff]

@Rubbishservice1 

Check these guides:

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Also install the My Network app, where you can report issues https://www.o2.co.uk/apps/my-network 

[EKB]

This is a real problem. My2 next door neighbours have good signal indoors  I have almost nothing. Unreliable. I am considering moving their mast a few millimeter, change my roof tiles or just leave

[Enlli]

@EKB Get some PAYG SIM cards from other networks and see which is best for you

If Indoors is bad use WiFi Calling 

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

[japitts]

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@EKB wrote:

My2 next door neighbours have good signal indoors  I have almost nothing.

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Which network are your next door neighbours with?