Solved: No service for a week

MattWilko · ‎21-02-2023

They’re saying there’s a mast down in the area but no one else I know in the area signal has gone. I can’t use 3/4/5G or send/receive texts/calls now for a week. So currently 1/4 of a monthly bill I can’t even use what I’ve paid for with no updates even coming until Friday?

what can I do

MI5 · ‎21-02-2023

@MattWilko

Check help in this guide Guide: Is the network down for me or everyone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-02-2023

@MattWilko

Check help in this guide Guide: Is the network down for me or everyone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎21-02-2023

@MattWilko Have you set up WiFi calling? Wifi and 4G Calling explained | O2

I DO NOT WORK FOR O2

gmarkj · ‎22-02-2023

Does it work anywhere you go, or nowhere @MattWilko ?

Have you tried your sim in another phone and/or another (different network) sim in your phone?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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