No receiving sms after upgrade to 5G sim

[Scaxuk]

Hi, not able to receive SMS till the swap to 5g SIM card. Tried everything, network reset, phone reset called operator at o2, swapped the SIM into other phones with same issue. At present is still verifying my number in the chat feature, tried also disabling the chat.... Nothing...

I am waiting a call back from the technical team but could take up to 5 days...already 3 days with no access to banking due to OTP verification issue... If not fixed I may to change operator?
Any idea how to fix this bug?

[Cleoriff]

---

@Scaxuk wrote:

Clearly you don't understand that I cannot receive messages how can I text to receive a text

---

If you read the guide in full you would see there is more than one way to get your PAC.

However, @O2KyleW an account advisor, is on this morning, I've tagged him to help you @Scaxuk 

Look out for a private message from him.

[Scaxuk]

Guys you hanged up on me twice this is customer service?

Why no technical team has contacted me when I was promised on Sunday by one of your advisors, why are you sending emails saying that you have tried to contact me when no calls were received on my side....you can check who called me surely leave a message on my AP

[Cleoriff]

@Scaxuk 
this is a community forum made up of members like yourself. I have tagged @O2KyleW to the post. Hopefully he will be able to help.

[Scaxuk]

Sorry just frustrated about lack of support and willingness to help...

No word for it

[pgn]

---

@Scaxuk wrote:

Sorry just frustrated about lack of support and willingness to help...

No word for it

---

Looks like O2KyleW and you may not have connected yesterday - @O2Sarah- is on in the morning, Monday, from around 8am - keep an eye out for a message from her tomorrow. Good luck.

[Scaxuk]

Can someone pick it up from the tech team and let me know why none has called me and why this is still unresolved  after 10 days with hours of call to the customer service and after repeating thousand times of through the PM on this app .... If I don't pay I will be disconnected but if you are no functioning no one cares.... Raised to the back office wait another 5 days ... Seriously

[pgn]

@O2Sarah- has already been tagged, @Scaxuk - keep an eye open for a reply here after 8am, she will need info from you to follow up with O2 - this is usually via Private Message, under the envelope icon top right, or under "Messages" when you tap on your avatar picture at top right on Mobile or Tablet. Good luck!

[Scaxuk]

Still waiting for support so far no concrete response or action to resolve the SMS issue... 

Who shall we contact?

[Cleoriff · Accepted solution]

@O2Sarah-are you able to help here please?

[Scaxuk]

none has responded and none do really care as I can see the response are vague with no real actions...  I would appreciate if this is escalated to a manager that can action it....  Tagging people is pointless

@@O2 tech support and @@@Customer Service please note that the bank account is blocked so there will be no payment on this account as I cannot validate the OTP banking...

Can we see some real action please

Sorry about the rant