No receiving sms after upgrade to 5G sim

[Scaxuk]

Hi, not able to receive SMS till the swap to 5g SIM card. Tried everything, network reset, phone reset called operator at o2, swapped the SIM into other phones with same issue. At present is still verifying my number in the chat feature, tried also disabling the chat.... Nothing...

I am waiting a call back from the technical team but could take up to 5 days...already 3 days with no access to banking due to OTP verification issue... If not fixed I may to change operator?
Any idea how to fix this bug?

[Scaxuk]

 I am appalled about the service that I am receiving, an email message saying that someone has tried to contact me via phone  from tech team, when I have no missed call whatsoever... You can check on my phone lineI think the only way to solve this is to ask for the PAC and move reluctantly from O2

[Enlli]

I'll ask @O2Sarah- to pick this up tomorrow . It may have got missed earler on

[O2Sarah-]

Thanks for the tag @Enlli 

@Scaxuk I will send you a private message so we can check your account. 

[Scaxuk]

So no fixing at all? Since Saturday with this problem.... Please send my PAC this is beyond belief

[Scaxuk]

Can I please have my PAC, via email 

[Cleoriff]

@Scaxuk 

All info here re PAC

Guide: How to get your PAC [June 2021 Update] 

Guide: Cancelling Your Contract 

[Scaxuk]

Clearly you don't understand that I cannot receive messages how can I text to receive a text

[Scaxuk]

Swapped with the new SIM (3rd changed in a week) still not receiving sms, can a technical team or a manager call me asap

[Scaxuk]

1 hour on the phone to get a PAC code? The service need reviewed at high level and streamline your basic customer service

[Scaxuk]

And put the phone done .... Well done O2