Solved: Re: No receiving sms after upgrade to 5G sim

Scaxuk · ‎14-02-2023

Hi, not able to receive SMS till the swap to 5g SIM card. Tried everything, network reset, phone reset called operator at o2, swapped the SIM into other phones with same issue. At present is still verifying my number in the chat feature, tried also disabling the chat.... Nothing...

I am waiting a call back from the technical team but could take up to 5 days...already 3 days with no access to banking due to OTP verification issue... If not fixed I may to change operator?
Any idea how to fix this bug?

Cleoriff · ‎20-02-2023

@O2Sarah-are you able to help here please?

Veritas Numquam Perit

View solution in original post

Enlli · ‎14-02-2023

If you turn of Google Chat does it send plain SMS? If so the O2 side of things is working.

I've found with Chat turning it of for a while and then entering the number with the leading 0 (even though it shows a +44) works

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

madasaf1sh · ‎14-02-2023

@Scaxuk

So is this RCS in an Android Phone..

Go into the Phone Settings and turn it off, as you don't need it on to receive SMS, and your only options when it gets stuck is to try a full factory reset, once you have backed up the phone.

Have a look at the link below, to disable RCS / Chat on Android

https://www.androidpolice.com/how-to-enable-disable-rcs-chat-google-messages/

If those tips dont work, then a factory reset or contact Google

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Scaxuk · ‎14-02-2023

Hi, yes it does and I have changed the SIM withmy wife O2 and receive SMS fine, therefore the phone is fine they are mentioning "porting" problems with o2

Scaxuk · ‎14-02-2023

It does send but do not receive them, all OTP of the app are not received. It seems that is a porting issue but I will try your suggestion

MI5 · ‎14-02-2023

@Scaxuk

Try a different messaging app too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Scaxuk · ‎14-02-2023

Hi, tried simple SMS messages app and Textra the same sending but not receiving...

Scaxuk · ‎14-02-2023

Hi, is turned off but still same issue sending but not receiving

Enlli · ‎16-02-2023

@O2Sarah- Can you help please as per @Breanna

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Scaxuk · ‎16-02-2023

Google Chat is off I can send SMS but not receiving it at all, tried to to 0 and still not working. Inserted my wife O2 SIM in my phone and is sending and receiving SMS fine without problems

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