No pay monthly contract info showing on o2 app

[mmmfairycakes]

Hi all

I recently bought a new phone with a new number and had my existing number transferred to the sim in the new phone. Now I don't have any information on the o2 app relating to my new contract?  When I try to sign into the app it gives me the msg  'Oops. My o2 isn't available to you yet. Don't worry you can still manage your account in My o2 for web'.

Then when I try to sign in via the web I get the msg 'contact number already associated with another user'. 

Anyone got any ideas?

Thanks!

[Enlli]

Lots of problems with the App

Can you use https://accounts.o2.co.uk/signin?

If so delete the App and reboot the phone before reinstalling.

Any further help 

You will need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

[MI5]

@mmmfairycakes 

Try changing your password when logging in online.

Select the forgotten password link to do so.

[TallTrees]

Help here @mmmfairycakes 

Any further help 

You will need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)