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No network

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NoNetwork1
Level 1: Joiner
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on ‎21-06-2024 12:19

on ‎21-06-2024 12:19

Hi, I have ordered an esim which I don't have yet  but since ordering it my phone has completely lost and network.

I can't log into my O2 as i need the code that is messaged which I can't receive as no network

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MI5
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on ‎21-06-2024 12:43

on ‎21-06-2024 12:43

@NoNetwork1 

O2 disconnect your sim when ordering a new one.

You can use Skype to call or chat on social media.

Guide: A Guide to Skype 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 146852 Posts
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Registered:

on ‎21-06-2024 12:43

on ‎21-06-2024 12:43

@NoNetwork1 

O2 disconnect your sim when ordering a new one.

You can use Skype to call or chat on social media.

Guide: A Guide to Skype 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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BCM
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on ‎25-06-2024 13:01

on ‎25-06-2024 13:01

I have not ordered a new sim

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MI5
Level 94: Supreme
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on ‎25-06-2024 14:09

on ‎25-06-2024 14:09

Yes you have.

You said so above " I have ordered an esim "

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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