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No network in the US

MaiaGodemer
Level 1: Joiner
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Hi! I just arrived in NYC and bought the bolt on but I cant get any network. It says "emergency calls only".
I restarted my phone, it is a huawei p30 pro. Still not working. Could someone help?

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Cleoriff
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@MaiaGodemer 

Some things to try:

  1. Manually search for another network
  2. Reboot the phone
  3. If you have an iPhone change your data APN to "mobile.o2.co.uk"
  4. Try toggling Airplane mode on/off (it often helps kickstart things)
  5. If still not working then contact O2 to remove the Roaming bar on your account

 If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Registered:

@MaiaGodemer 

Some things to try:

  1. Manually search for another network
  2. Reboot the phone
  3. If you have an iPhone change your data APN to "mobile.o2.co.uk"
  4. Try toggling Airplane mode on/off (it often helps kickstart things)
  5. If still not working then contact O2 to remove the Roaming bar on your account

 If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Veritas Numquam Perit

Girl in a jacket
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MaiaGodemer
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Thanks ! I tried all of that already but none worked! Maybe it is the roaming bar but since I don't have any network I cant call O2. I will contact them on Twitter or Facebook then!

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Cleoriff
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Best of luck @MaiaGodemer 

Veritas Numquam Perit

Girl in a jacket
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MaiaGodemer
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Do you know how to contact them otherwise?

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AlexanderMTTH
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There is a chat button at times on the webpage, but I searched for it for a while and couldn't find it when I needed to contact them. The mobile app if you have WiFi. 

Thanks and regards,
Alexander
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AlexanderMTTH
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Also, see if this is of any use to you. 

Thanks and regards,
Alexander
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pgn
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Click "Support" bottom right on your MyO2 app, an option there also lets you chat to O2, and WhatsApp is offered there as an option, @MaiaGodemer.

Also Skype is an option: Guide: A Guide to Skype Use Skype to call 0800 032 1402.

Good luck!

 

 

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Bambino
Level 78: King of Kings
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@MaiaGodemer To add to the advice from @pgn, to call with Skype you need to call +44800 032 1402 or +44800 081 0255

I DO NOT WORK FOR O2



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