No network connection in Spain

[Stoker]

I have an iPhone 13 Pro with an esim from O2 and a physical Spanish Sim. I'm in Spain at the moment but today I am unable to get a network connection for the O2 line. The Spanish line is okay. I've tried switching the phone off and on but it makes no difference. When I try to select a network manually I just get a spinning wheel. Any advice would be much appreciated.

[MI5]

@Stoker 

There are known issues with eSims abroad.

Try changing your data apn to "mobile.o2.co.uk"

or check with O2 for any account issues.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Stoker]

Many Thanks for the advice MI5. The APN is currently set to idata.o2.co.uk with a username vertigo and a password so I was reluctant to change it in case I made things worse and wasn't able to reinstate things as I don't know what the password is. I'll try messaging o2 on Facebook first.

[MI5]

@Stoker 

The password is password, but you've no need to change that line.

Just the first line and replace the idata with mobile.

[Stoker]

great. I'll try that

[Stoker]

unfortunately that hasn't made any difference

[MI5 · Accepted solution]

@Stoker 

You'll need to contact O2 to check your account settings then as we can't do that from here, sorry.

[Stoker]

Many Thanks for your help MI5 I've now contacted Customer Services by phone and it appears that the issue was my Spend Cap.

How do I mark your reply as the solution as it is not obvious to me how this is done?

[MI5]

@Stoker 

There should be a button on the relevant post saying "accept as solution" but don't worry if you can't see it.

Glad you're sorted.

[Cleoriff]

@Stoker  The 'Accept as a Solution' is in the drop down menu top right hand side of the post of @MI5's you want to mark as a solution. (Looks like a V in a circle)

Interesting thread this one. I never realised having a Spend Cap would affect the working of your phone whilst abroad. Need to add that to the list. Thanks @Stoker.

Enjoy Spain.