No network and no service

[GJ424]

No network on mobile, no one answers on 202 and chat asks me to scan a QR code but I have no internet on mobile to scan it, with no internet! Nobody answers on 202, just automated message repeating they are busy, then the phone line drops out and I am cut off.

The coverage checker says I have service in my area but I don't.

I have tried switching off the phone (and all the other hints to fix it but still a problem.

It did come back temporarily but has gone again now

[TallTrees]

Hi there @GJ424 

We are a customer based community.  We don't have access to your account. Can give you these to read through. (I know you have used a checker) always worth a read..

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

OR 

You can leave a message on O2 Social media Facebook and Instagram Leave them a message. 

All contacts here.. includes social media 

Guide: How to find help & contact O2 

OR 

Could it be your  SIM 

Can you check this with another phone ?

If your SIM is faulty, the best option is to pop into your nearest O2 shop for a replacement SIM.

[MI5]

@GJ424 

Check and report issues in app https://www.o2.co.uk/apps/my-network