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No network after update

EvaSz123456789
Level 1: Joiner
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on ‎18-09-2023 07:50

on ‎18-09-2023 07:50

Hi,it's 3rd time I'm completely loosing network after an update.Only around 2 weeks ago I lost all my date because I had to reset my phone to factory settings and today it happened again.I have a child with special needs and complex health needs,I always need to be able to make a call and receive a call

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MI5
Level 94: Supreme
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on ‎18-09-2023 07:53

on ‎18-09-2023 07:53

@EvaSz123456789 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 69: Guiding Light
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on ‎18-09-2023 08:24

on ‎18-09-2023 08:24

@EvaSz123456789 Are these phone updates? If so what make and model?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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