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No mobile data

Cliffy
Level 1: Joiner
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Was switched from virgin to o2, but have not be able to use my mobile date since, called the help lines but luck so far in helping me. I had no issues before the switch, need help please. 

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madasaf1sh
Level 78: King of Kings
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@Cliffy 

 

The switch is not seamless what ever virgin tell you. 


You may need to update your APN settings withing the Mobile Data Settings to mobile.o2.co.uk  from Virgins Settings

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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pgn
Level 77: Grand Master
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You can get help from O2 via the Social Media Team, access via the link just below - much better than calling, @Cliffy. As Virgin customers were switched to O2 some weeks back, your problem may stem from the VM SIM you are using - it may need to be swapped for an O2 SIM, and your phone's settings changed so O2's ones are being used. 

APN settings are HERE 

O2 Info here: https://www.o2.co.uk/help/network-coverage-and-international/network-support

A SIM can be swapped in an O2 Shop too, just remember to take some photo id with you. Good luck!

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Breanna
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Were you able to get this sorted @Cliffy?

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