No mobile data/signal for over a month

[Becky15]

Hi 

I have not been able to make any calls/text or browse the internet without being connected to wifi since 25 January.

I put my phone (S22 Ultra) on airplane mode for a flight and since then it won't find a signal or connect to a mobile network.

I've been back in the UK since 15 February and it's still not working.

I'm on the phone (using wifi calling) to O2 daily and I'm at my wits end. I've received two physical new SIMs and a eSIM but this hasn't resolved the issue. 

I spoke with Samsumg yesterday to see if it was an issue with my phone. They suggested doing a factory reset but I have drafts in my Instagram/Tiktok that I believe I will lose if I do this. I know that seems trivial but it's for my work so I can't afford to lose them.

Every time I call O2, I'm having to explain the situation to someone new. They always just say it's being investigated but I never hear back.

Any suggestions please? I was told in store I should upgrade and get a new phone but that seems like a sales ploy for me to pay extra.

[madasaf1sh]

@Becky15 

You need to try both 

Your sim in a different phone  -> proves your sim works or not

Your husbands sim in your phone -> Proves if its the handset

Also a factory reset as others have said after a backup, may be a good idea unless Samsung Support can offer any other advice

https://www.samsung.com/uk/support/ 

[Oxonian]

@Becky15 

This might be useful :-

Guide: Backing up your phone

if you have important files on your 'phone, backing it up on a regular basis is a good discipline anyway. 👍 

[MI5]

Have you tried another sim yet @Becky15 ?