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No internet on my iPhone 7 in Spain, just via wifi

SBEW4
Level 1: Joiner
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I can’t access internet on my phone in France and now in Spain except via wifi. I have an iPhone 7. How can I access it normally like I do in uk? 

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gmarkj
Level 66: Unequalled
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Try changing your APN to mobile.o2.co.uk @SBEW4 

If the iData bolt on has not been put on your account this will fix it while in Spain.

Or you can contact customer services and ask them to add it.

If you message O2 on

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) they should be able to help you

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
  • 12896 Posts
  • 95 Topics
  • 1172 Solutions
Registered:

Try changing your APN to mobile.o2.co.uk @SBEW4 

If the iData bolt on has not been put on your account this will fix it while in Spain.

Or you can contact customer services and ask them to add it.

If you message O2 on

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) they should be able to help you

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
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