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No internet in Italy!

Dave17_
Level 1: Joiner
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When I landed in Italy I have 3G however my internet is not working and I did not receive a message from o2 when I landed. I have plenty of data… what should i do?! 

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Bambino
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@Dave17_ You can call customer service on +44800 032 1402 by using Skype: https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

You need to ask if roaming is enabled on your account.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.

8 am is the best time to call.

I DO NOT WORK FOR O2



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Bambino
Level 84: Resplendent
  • 22943 Posts
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@Dave17_ You can call customer service on +44800 032 1402 by using Skype: https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

You need to ask if roaming is enabled on your account.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.

8 am is the best time to call.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@Dave17_ 

If you are using an iPhone, change your data apn to "mobile.o2.co.uk"

For any other phone, try a manual network search for a different network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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