@JodieD
You say "new contract" but is this your first contract with O2 or an upgrade?
If it's an upgrade, you need to use your old sim card or do a sim swap to activate the new sim Guide: Sim Swap: a mini guide 2017 update
If you are new to O2, you need to call O2 to set up your account Guide: Coronavirus Community Help and Support
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
