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No inter net

Trotsky157
Level 1: Joiner
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I am in new Zealand and have paid for a bolt on for 500M 6-50, however I cannot use the internet . I haven't used any of the bolt on and need it for maps. 

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MI5
Level 94: Supreme
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@Trotsky157 

Some things to try:
Check data roaming is on in phone settings.
Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

You can also download maps on wifi to use offline if it gets desperate.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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