No incoming/outgoing calls after port

[LPS]

Hello,

I hope I'm posting this in the right place as I'm not sure how else to access any help from O2. I've just bought a new phone and contract for my teenage daughter. Her number ported yesterday and WhatsApp and text messages work fine. However she can't make any calls (call just cuts off almost instantly) and she can't receive any calls (again it just cuts off). Tried restarting the phone numerous times and no idea what to do next as everything else works.

Any suggestions much appreciated.

[Smileyfem]

Fingers crossed it does get fixed today it's been a long 48 hrs 🤞

[mrs_l]

I appear to have the ability to make and receive calls, but texting is v weird.. seems only some people can get texts to me, others are disappearing into the ether... 

[TheresaV]

The issue should now be fixed @LPS @mrs_l @Smileyfem @IT_Engineer69 @jamesw332 @MI5 @MrCh00 @NormalRob @Ivo @gmarkj. Please let us know if you are still having problems!

[Smileyfem]

@TheresaV mine is fixed but my son is still unable to make or receive calls despite rebooting all day. This is his first phone which he was very excited about, his experience has been filled by this 

[Chill6662001]

Exactly the same issue here, since taken delivery of I Watch

[Chill6662001]

Did you get a reasonable answer from them 

[IT_Engineer69]

Thanks for letting us know @TheresaV. I’m still having issues after rebooting my Apple Watch and iPhone. Is it a case of waiting for the backlog to clear down?

[IT_Engineer69]

No idea if anyone else has a working phone yet.

But I phoned up yesterday, waited 30 minutes only to find the customer service rep sighed and then hung up before I had the chance to speak.

I nearly had better luck messaging on Twitter but I think everyone is off now for the long weekend. I gave them my mobile number and asked them to call it, which helped slightly

[Cleoriff]

@IT_Engineer69 

Customer service are still working although a limited service over the Bank Holiday w.e.

They won't call you I'm afraid. They say they will but rarely, if ever, return a call.

You have to persevere and make a nuisance of yourself I'm afraid.

You know all the numbers as I've seen you post them but for others reading this thread I'll give them again

(They are open from 8-6pm today)

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[IT_Engineer69]

Aye thanks @Cleoriff.

O2 on Twitter managed to reset the connection to my watch 

Thanks for the info. Security is now completed. We can see your watch connection is showing on our system. We've reset this for you from here so you can try the setup again. Please give it 24 hours before you try this.

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Just found something interesting after adding the profile back on. If I turn off Bluetooth on my Apple Watch I can actually dial out and my number does display on devices.

I’ll see what happens tomorrow, if I’m still having issues after then I’ll request a replacement esim pack as I’ve lost mine at home somewhere.