No incoming caller ID or answer messages

[Rewrew]

Since January after a sim swap I have had no incoming caller id or answer machine o2 are not helping and this is so stressful / why won’t anyone help me 

[gmarkj]

As this has been going on for a while @Rewrew let's see if the community advisors can help.

Can you see if you can fix this please @O2Sarah- ?

[O2Sarah-]

Thanks for the tag @gmarkj 

@Rewrew I will send you a private message so we can look into this. 

[Rewrew]

Where will I access the private message ?

[Cleoriff]

@Rewrew 

Top right of page there is an envelope icon. If that has a red 1 in the envelope, this means @O2Sarah- has sent you a private message. Click on the envelope, this will open the message and then you can reply.

Best of luck !

[Rewrew]

Well I’ve had no messages or attempts to resolve ??

[Rewrew]

Did you send me a message ?

[Cleoriff]

@O2Sarah-?

[Breanna]

@O2MichaelE can you take a look at this for @Rewrew please?

[O2MichaelE]

Thanks for the tag @Breanna 

@Rewrew I'll DM you for more info so we can look into this for you