No data

[SusC]

Problem this morning when trying to pay for parking on an app and my iPhone (15 Pro Max) couldn’t connect. Phone signal all OK. Couldn’t connect to Speedtest either. 
Husband’s phone absolutely no problem, also iPhone (11Pro Max). Both on SIM only PAYG. 
Both have plenty of data allowance. Any suggestions how to fix this?

[MI5]

@SusC 

First thing to try is restarting your phone.

Then check guides:

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

https://www.o2.co.uk/apps/my-network

[SusC]

Forgot to mention I restarted my phone when the issue occurred, which did nothing. Still have no data currently (posting through work WiFi). Husband’s phone still all fine. 
I’ll look at the links you’ve posted and see if I can get to the bottom of it. Thanks

[MI5]

@SusC 

If you need a new sim, pop in store with photo ID to resolve for free.

[SusC]

Thanks for the advice.  Apparently the area I’m in is a ‘high traffic area’ according to the network status, not fair that my husband isn’t having any issues though and I am. 

If things don’t improve over the next 24hrs I’ll look up where my nearest store is for a new SIM. I assume I’ll be able to keep my current number though if I do get a new SIM?

[MI5]

@SusC 

Nothing will change as far as your number or tariff is concerned.

Everything will change to a new sim.

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