No connection for data following an upgrade

Anonymous · ‎30-08-2023

I upgraded my SIM contract on 22 August and I am still unable to get a data connection. The call settings can't be set either. All calls are "unknown" and don't stay connected unless I am using my house WIFI. Been back to the shop 3 times & they said they had arranged for South African team to call me. First it was to be Monday then Tuesday but it's now Wednesday and no call. Phone was working perfectly well before that. Who is going to help?! Any ideas?

MI5 · ‎30-08-2023

@Anonymous

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-08-2023

I have contacted O2. I wondered if anyone had the same issues.

jonsie · ‎30-08-2023

Dozens of threads on here with hundreds of customers having the exact same issues without any real assistance from customer service.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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