No caller Id on all incoming calls since sim swap and change from 4g to 5g

[James07729]

Right I’ve utterly had enough of 02 biggest shower of you know what company I’ve ever dealt with , since getting a new phone and doing a sim swap and tariff upgrade to 5g every incoming call has no caller id which when your running a business is know good and costing me money in missed calls I can’t return and giving my company a bad name due to your utter Incompetence I’ve spent at least 4 hrs of my day today calling you around 10 times to get fobbed off and told a manager would call me back in 24-48hrs not good enough !!!! And that it could take 3-5 days to be sorted well you will be getting a £100 inv for every missed call I have that I can’t return not the service I expect after 14 years , if this isn’t resolved or I’ve had a call by 9:30 on the 20/6/2023 I shall be swapping my number to ee !!!! 

[pgn]

Try switching off 4g calling, @James07729 - https://community.o2.co.uk/t5/Apple/Incoming-calls-show-as-Unknown/m-p/1624961/highlight/true#M17119...

Until O2 find a fix, naturally.

[James07729]

It’s set to 5g auto setting to 4g makes no difference at all , I will be transferring to EE as of tomorrow o2 can do one biggest shower of **** company to deal with ever don’t give a toss about customers at all and can never speak to anyone you can understand or hear in the phone 

[MI5]

@James07729 

The workaround is to turn off wifi and 4g CALLING, not 5g / 4g data.

[James07729]

All ready sorted that I’ve ported to ee as 02 couldn’t care less about anything 

[pgn]

Only one thing to be added to that, @James07729 -

[James07729]

Well can’t be any worse than the utter inconstancy of 02 customer services and at least you get 4g/5g that actually gives you some speed rather than 02 dial up 🤣🤣🤣