No caller ID on incoming calls

[Boyack]

Hi I have contacted O2 a number of times both by telephone and chat message to get my no caller ID on all incoming calls issue on my iPhone 8 resolved. I have gone through all the appropriate phone checks and resets and changing SIMs so it is obviously an O2 issue. This only happened when I changed my SIM card recently. I have been given the runaround by O2 and am completely frustrated so can anyone help as I am on the point of changing provider. Thanks 

[Simon7425]

Same problem. Moved to e-SIM When upgrading and have lost incoming caller ID. I've tried another SIM in the device (from another provider) and incoming caller ID works fine. this would indicate an issue with my O2 profile. I've had a support ticket open for over a week but no support has been provided. Any help that can be provided here would be much appreciated

[pgn]

Ask O2 via 202 or Social Media or webchat to apply the "CLI Presentation Facility" bolt-on to your account, then reboot phone once it shows in your MyO2 and see how you get on.

Good luck, @Simon7425 

[Simon7425]

Thanks @pgn I've contacted them on social media. I asked them to apply the CLI presentation bolt on. It took them several hours to respond with 'The bolt on is already active on your account'. I must now wait 5 working days for an update from them. This is not only frustrating but infuriating as I rely on CLI for work purposes !!!!

I'm not at all impressed with this level of customer 'support'!

[Simon7425]

Further update:

cli presentation bolt on is not showing in my O2. How do I convince the ‘support’ teams that this needs to be applied?

[Cleoriff]

@Simon7425 

You need to call them I'm afraid. There should be no issue (Hopefully)

Give O2 a call on  202 or 0344 809 202 (Contract)  4445 or 0344 809 222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[Simon7425]

Thanks @Cleoriff . I'll try them (202) again later this morning. Not looking forward to this as it will be the third time I've called them and inevitably put on hold for 20-30 minutes but I really do need this function in my work.

I guess there is nobody contactable through this forum that could help in the event of the support team being unable to resolve this issue?

[Cleoriff]

@Simon7425 

All the O2 advisors we had, left us in July. They could access accounts and do things we couldn't.

So unfortunately it's back to O2. Most of the staff are aware of the CLI presentation facility needing to be applied to help those with a no caller ID.

Don't forget the social media route, you could come at them from many angles. 😊

[Simon7425]

Just got off the phone with O2 'support' to no avail. I requested the CLI presentation facility bolt on be added to which the team I spoke to were completely unaware. I directed them to this message thread at which point I was advised that my account has been moved to 'a new billing system' where the bolt on cannot be added and that a support ticket would be raised to resolve the 'No Caller ID' issue and I have to wait 5 working days for this to be resolved. 

I'm at my wits end now with this and feel like I am banging my head against a brick wall!!

Any assistance that any of you could provide would be much appreciated!

[Enlli]

Not sure how far any of us on here can go.

We were advised of the Bolt on via the forum manager, but as you have been informed there are two Customer Management/ Billing Systems in operation.

I'm on the new system with an eSIM but no bolt on appears. 

I have the feeling the Bolt on was some sort of wierd work round for something that worked OK in the past.

O2 is a bit of a mess at the momnt

[Simon7425]

Thanks for the advice @Enlli

 I take it you are receiving your caller IDs without problems? If so I envy you! 😂

"O2 is a bit of a mess at the moment". On this I completely agree!