No Signal indoors

[Graydee]

My mobile is with Virgin and since they tied up with O2 all I get when I'm indoors is "emergency calls only" if I go outside and wait a while I get 1 bar signal. The annoying thing with this is that I live in a coastal area and during the summer season O2 bring in a temp mast to boost signal to look after the holiday makers but what about the residents!! When Virgin was using EE I never had a problem so is there anything I can do apart from move provider?

[jonsie]

Virgin don't use O2 masts

You need to speak with Virgin about your issues @Graydee 

[Graydee]

Whose do they use?

[MI5]

@Graydee 

Virgin Mobile uses EE's coverage for 4G customers and Vodafone's for 5G ones. 

[Graydee]

I have just been on a call to Virgin and they tell me that the reason I am having problems is because my account has been switched to the Vodaphone network which I find odd as I do not have 5G in my area and I cannot see that happening for a long time.

[madasaf1sh · Accepted solution]

@Graydee 

They are moving everyone across over the next few months, as they are closing the EE agreement and everyone will be on  Vodafone, so you have no choice I am afraid.