Solved: No Network in my Area

abr89 · ‎23-03-2023

This is day 4 of having network issues in my area after supposed mast upgrades on Monday (20/03/23). I know for a fact that it is just the area that I live in as when I travel out of the area my network starts working again. This is unacceptable as I am currently paying for a service that I can't use in my house, and yet every time I am reporting it online nothing seems to be done. Can this please be investigated, as it is costing me work currently with being unable to receive or make calls.

More info

The post code is PR43TZ

Enlli · ‎23-03-2023

This is a customer to customer forum so can't help beyond advice

First, your postcode comes up with this

Second, in such situations WiFi Calling is often the answer

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Enlli · ‎23-03-2023

This is a customer to customer forum so can't help beyond advice

First, your postcode comes up with this

Second, in such situations WiFi Calling is often the answer

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎23-03-2023

@abr89

O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎23-03-2023

@abr89

If you download the My Network app https://www.o2.co.uk/apps/my-network you will get Status Updates, be able to report issues and test your data speeds.

Many people find this helpful. 👍

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