No Esim delivery, unable to log in to myo2

[Pat66]

I ordered an esim a week ago, supplied the code for transferring my old number & have had emails confirming everything infusing a porting date, but have yet to receive the QR code to add the esim to my phone.

I have spent two days on the CS chat trying to get the QR code emailed to me without success. I can't log in to myo2 account to retrieve it due to O2 being "unable to send more codes" for whatever reason (CS don't know why either).

Today I spent £80 calling CS from abroad using my old network number while roaming, which I'm told will be disconnected & ported on 7th March, but got absolutely nowhere before being cut off for reaching my credit cap (£80).

So, as from tomorrow I will have no number, no new esim, am about £100 in debt & am still clueless as to how I will get my esim on my phone.

CS have been no help whatsoever, running me around in circles for days. They can't even email me my QR code so I can put it on my phone, even after supplying them with order number, dates, payments, ID proof, answering endless security questions & privacy invading cryptic questions while jumping through flaming hoops tapping on my phone.

So, my question is: how the freak can I get the esim code I paid for a week ago?

Regards.

[MI5]

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@Dave-O2 wrote:

Regarding the question about eSIM download, customer services DO still have the option to send this over to be downloaded via My O2.

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You need to let your support staff know this then @Dave-O2 as we were refused and forced to either wait for one to arrive in the post (without a working phone as current sim would be immediately disconnected) or go in store.

I'm also interested to know who thinks sending a QR code via post (which can be intercepted) is more secure than sending to your MyO2, which you need to sign into with 2FA??????

[madasaf1sh]

@Dave-O2 

Same here, had to ring up to try and get a new sim for one of our contracts, and are waiting for the esim pack to arrive.. 
Its a bit of an ass over ****** way of doing it, when every other network either emails or uses the app to download a new esim... 

[Enlli]

Can't O2 get anything right? 

Seem some things are just beyond them.

This was not what was intended when eSIMs first came out.

[Dave-O2]

@MI5 I'll be sure to pass your comments to the releant area.

@madasaf1sh would you like me to look at sending the eSIM, so you can download this via My O2? If so, please drop me a PM with the mobile number. 

[Duhperson]

Its still happening. I've defaulted to putting my old SIM card back into my phone