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No Data when abroad

Sophie344
Level 1: Joiner
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on ‎07-01-2022 14:06

on ‎07-01-2022 14:06

Hi 

 

I have 2 phones with o2. One of which whenever I go abroad (doesn't matter on location) my phone data never works... Whats app/facebook/emails (anything really) 

The only way of gaining access to the above things is to sign on to Wifi or connect as a hot spot to my other phone??

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MI5
Level 94: Supreme
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on ‎07-01-2022 14:09

on ‎07-01-2022 14:09

@Sophie344 

1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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RafaC
Former Staff
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on ‎10-01-2022 13:13

on ‎10-01-2022 13:13

Hey @Sophie344 were you able to sort that out?

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