No Caller ID since Thursday 15 September

[MrAdrianB]

I’ve had the same issue as quite a few other customers with all calls showing as No Caller ID. Sarah has tried resetting my account, I’ve removed and reinserted the SIM card, reset my settings, but the problem has not been resolved. She escalated the issue to Tech, who were supposed to get back to me by last Friday, and to the surprise of nobody, that hasn’t happened. 
I had one customer support agent promise me that I’d be able to cancel my contract without charge if Tech Support didn’t get back to me with a solution. Can someone arrange that for me, please? Might also give me the chance to get decent 4G/5G for once. 

[jonsie]

Can you assist @O2Lisa ?

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[MrAdrianB]

Ah, right, thanks. I did message via Twitter, but got no response. Thanks again for your help, though. Cheers. 

[O2Lisa]

Morning all, thanks for the tag @jonsie. 
@MrAdrianB I’ll message you privately and look in to this for you😊

[MrAdrianB · Accepted solution]

Hi @O2Lisa Thanks for getting back to me, and apologies for the late response. 
The Caller ID service is now working properly, and I see that another customer has had the same issue resolved. 
I’ll close this thread, but thanks again for your help.