No Caller ID & No Voicemail

[Rosalyn]

So I’m STILL waiting for a fix to this problem since 12 September. Had a new physical Sim installed in store none of this saga my choice ( after frustrating no network no calls no texts received since 29Aug and eSIM failure with new esim “stuck in processing “ ) my network restored on the new physical sim while I was on holiday in France around 10 Sept. Then i discovered on return to UK that ALL my calls are receiving as No Caller ID. Losing ability to call back endless missed calls from potential clients. Sent numerous complaints emails had NO replies. Am in touch with O2 via FB messenger. Tech team rang me said wait 5 more days. That was 8 days ago.  It’s SO appalling !!!  I’ve seen threads about a CLi bolt on? Is this still relevant ?  Anyone know anything?

does tech or customer service read the community forum? 
WHY is this happening? It’s just so frustrating I will likely have to leave as can’t tolerate this [Removed]  service any more 

[MI5]

@Rosalyn 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: Cancelling Your Contract 

[Rosalyn]

Yes I’ve been in touch with O2 consistently since 29 Aug and on FB messenger since 12 September.  I’m urging them to expedite this over and over again. Yet still no resolution and no fix and I feel many many others are experiencing this too with failures in service / sim issues. 

[gmarkj]

I did ask if the community manager could take a look on your other thread @Rosalyn :

https://community.o2.co.uk/t5/Discussions-Feedback/No-Caller-ID-No-Voicemail-since-12-9-24/m-p/17535...