No Caller ID & No Voicemail

[Rosalyn]

So I’m STILL waiting for a fix to this problem since 12 September. Had a new physical Sim installed in store none of this saga my choice ( after frustrating no network no calls no texts received since 29Aug and eSIM failure with new esim “stuck in processing “ ) my network restored on the new physical sim while I was on holiday in France around 10 Sept. Then i discovered on return to UK that ALL my calls are receiving as No Caller ID. Losing ability to call back endless missed calls from potential clients. Sent numerous complaints emails had NO replies. Am in touch with O2 via FB messenger. Tech team rang me said wait 5 more days. That was 8 days ago.  It’s SO appalling !!!  I’ve seen threads about a CLi bolt on? Is this still relevant ?  Anyone know anything?

does tech or customer service read the community forum? 
WHY is this happening? It’s just so frustrating I will likely have to leave as can’t tolerate this [Removed]  service any more 

[MI5]

@Rosalyn 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: Cancelling Your Contract 

[gmarkj]

Sorry to hear of your struggles @Rosalyn 

Tech support and customer services are not on the forum, with the exception of the forum management team who rarely get involved with customer issues.

Regarding the caller ID thing, as far as we know (most of us are customers) the CLI bolt on is still a thing - the only other alternative is for o2 to basically wipe out and rebuild your account.

Keep trying with the social media team - they are UK based and generally get issues resolved.

[gmarkj]

Just to add some more information:

This thread ( https://community.o2.co.uk/t5/Android/stored-numbers-callers-are-all-unknown/m-p/1691506 ) has some success with disabling the sim and turning airplane mode off an on - at least temporarily.

This thread ( https://community.o2.co.uk/t5/Pay-Monthly/Caller-IDs-all-unknown/m-p/1684056 ) got the CLI bolt on applied through Twitter (now X) - not sure if that's an option if FB is not moving forward?

Another thread that seems to have been resolved by the CLI bolt on (https://community.o2.co.uk/t5/Tech-Support/No-caller-id-on-all-incoming-calls-for-over-two-weeks/m-p... ).

Dave was asked to step in on a couple of these @Kei-M_O2 . Do you think you can help here if the social team is struggling?

[Rosalyn]

Yes I’ve been in touch with O2 consistently since 29 Aug and on FB messenger since 12 September.  I’m urging them to expedite this over and over again. Yet still no resolution and no fix and I feel many many others are experiencing this too with failures in service / sim issues. 

[gmarkj]

I did ask if the community manager could take a look on your other thread @Rosalyn :

https://community.o2.co.uk/t5/Discussions-Feedback/No-Caller-ID-No-Voicemail-since-12-9-24/m-p/17535... 

[MI5]

Hadn't noticed two threads.

I'll flag for merge.

[Rosalyn]

I just feel very worried about this especially since I had no network before this issue ( with a supposed eSIM swap) so I would be nervous and not know how to Disable the Sim its a physical sim. I’m getting to the stage where I feel I will have to ask for my PAC code and leave O2. The stress is too much and the constant messaging on FB I had a call from technical couple weeks ago ( very lucky I picked up that call) saying “Just give us 5 more days “ of course that time has passed … just feeling utter despair and frustration daily 

[Rosalyn]

Thankyou.  
why are No technical O2 people reading these threads   Horrendous service

[gmarkj]

It's not ideal @Rosalyn , and we have noticed a marked decline in the ability of most CS since the VMo2 merger.

What probably won't help is the complaints you have raised - again, once a CS advisor sees there is a complaint on an account they are reluctant/unable to do much to help resolve it in case they a) do something wrong or b) get in the way of the complaints team.

It also won't help if you are raising multiple complaints, as each new one resets the clock as it were - and anecdotally we are hearing it is taking 8 weeks to resolve a complaint.

Not saying you shouldn't have raised it, as I think in your case the handling of this has been seriously below standards.

Not sure if you are able to see if you can help with this @Kei-M_O2 ?