Solved: Re: No 4G or 5G

AndyF1 · ‎02-10-2021

I’ve had my new iPhone 13 pro max for a week now. It only operates on Wi-fi. When there is no wi-fi, my phone is useless, I have no 4G Or 5G.

MI5 · ‎03-10-2021

@AndyF1

You can use your old sim or do a sim swap to activate the new 5g sim Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎03-10-2021

@AndyF1

You can use your old sim or do a sim swap to activate the new 5g sim Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

No 4G or 5G

PAC code expiry

Poor Signal Indoors

Device warranty

ESim on a non compatible phone

Keep my ee number