Please can someone help me.
I got a pac code from EE to leave them.
Bought an O2 PAYG sim.
Rang O2 customer services and they said yes we can move my old number across. Asked for details and pac code etc. We complete the porting form over the phone and O2 say it will go through in 24 hours. They try to up sell a pay monthly contract which is "just a bit more than my PAYG monthly payment for more data". I say no thank you. Just want pay as you go. They eventually agree after pushing this 4 times.
4 days later nothing has happened. Ring O2 again and they say the transfer of my number failed due to a technical error. Tell me to give details again and they will do it again. Again try to up sell to an amazing 12 contract for more money. Again I say no thank you repeatedly.
Again 3 days later nothing so I ring back again am told by EE that it was a technical error again and to do the form again. We do it again over the phone. 24 hours later my EE number stopped working. Great I thought. All sorted. How wrong I was. I put my O2 sim in and find it hasn't transferred. Gave it another 24 hours turning on and off and still my EE number hadn't transferred.
I ring O2 again. They said it again was a technical error and that they need to fill the form again! I have now been without my own number for 5 days by this point.
I am disabled, waiting on urgent waiting list for surgery. I cannot log into anything online that I need as it has two step verification with my original number that doesnt now work.
I ring EE and they say that it ported over on 23/6 and is now definitely with O2. They put this in writing.
Ring back O2 and again they say to complete a form. I eventually lose the plot, explaining that I am disabled with no access to my online medical sites without my number and waiting for hospital to ring for urgent surgery. They transfer me finally to someone else. I speak to someone who says they will help and can I wait on hold while they sort it. I sit on hold for over 2 hours and eventually presume they must have forgotten about me. My son re rings O2 from his phone. Someone tells me something must have gone wrong and to end my on hold call and they will sort it. Again I get transferred. Finally someone tells me that my number is with O2 but the PAC is locked and they will sort getting it unlocked so I can have my number hopefully tonight. Very apologetic but say they will sort it. I am exhausted, worried but now relieved.
They say that do have to put me on hold but they won't make me wait long and will come back shortly. I am on hold 10 mins and then an automated voice says "you have been kicked from this conference call" before the line goes dead. At my wits end.
So I ring back again. The customer service person says they will not put me through to anyone and that if I want my number I have to agree to pay monthly for a year. I explain I do not want pay monthly and that I have a PAYG sim which I have topped up. They say that EE is at fault and the only way O2 will now transfer number is to buy into an O2 monthly contract for a year. I burst into tears and end up having to end the call.
I just don't know what to do. I cannot access my online secure sites that need the code they send to my mobile, I cannot recieve calls as my number doesn't work. Cannot receive calls from hospital, docs, home support. Cannot access online banking without my code.
Please can someone help me. Please.
