cancel
Showing results for 
Search instead for 
Did you mean: 

New upgrade

Gabby1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I upgraded my sons phone today, I’m trying to set it up for him  and sign into his Apple ID, but it’s asking for extra verification by sending a text to his number, problem is his old phone doesn’t work? Help! Thanks

Message 1 of 3
51 Views
2 REPLIES 2

jonsie
Level 94: Supreme
  • 86960 Posts
  • 594 Topics
  • 5119 Solutions
Registered:

Can you put the old sim card in the new phone?

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 2 of 3
40 Views

madasaf1sh
Level 67: Unsung hero
  • 5627 Posts
  • 32 Topics
  • 1815 Solutions
Registered:

@Gabby1 

 

If you can't put the sim in another phone then you will need to reach out to Apple support at https://support.apple.com

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 3 of 3
35 Views