New to O2 - no service

[Chrisww]

Hi.

How long does it take for a sim swap? I've just moved to O2, registered my existing number/PAC code in advance, received my new Sim card and started with the O2 temporary number. After 1 day it has stopped working and I expected the ported old number to start working shortly afterwards. I'm now a day without service on either number. Restarted the phone but no change. Is this normal? What number I can cal to speak to someone? 

Chris    

[TallTrees · Accepted solution]

Hi there @Chrisww 

Welcome to the o2 Community.

I believe there are delays.

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

some reading here:

Guide: Sim Swap: a mini guide 2017 update 

or

Guide: Coronavirus Community Help and Support 

.

[Cleoriff]

Hi @Chrisww 

You aren't the only one having issues sadly.

Give O2 a call on 202  or 0344 809 0202)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.