New to O2 keeping my number

[SallyR]

I put my new O2 sim in my phone before texting swap to 20220 so now my phone is set up with the wrong number. I have put my old sim back and received a text saying they will move me to O2 at 6pm tomorrow. Will this be on my old number?

[MI5]

@SallyR 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[gmarkj · Accepted solution]

If you were moving from another provider you needed to use a PAC code, and not just follow the sim swap process.

If you needed to move from another company like Three or EE, follow this guide:

Guide: Migration & porting into O2  

If you were already with o2 and just swapping from an old phone to a new one, then did you follow this guide (or similar instructions) @SallyR ?
Guide: Sim Swap: a mini guide 2017 update