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New to O2 - Nobody Answers the phone

Gary61
Level 1: Joiner
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Hi please advise why the app will not show my usage. Just says “something went wrong” also my number has not ported. It has been 8 days and I’m thinking I have made a mistake so maybe better staying with my current provider.

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pgn
Level 77: Grand Master
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In order to get your port sorted, you really need to talk to CS, either 202 if Contract, or 4445 if PAYG, or contact them via Social Media, links just below this post. You may also need to get in touch with your previous carrier, which can delay things. Nobody here on the Community Forum works for O2 and none can access your account @Gary61. The regular numbers for O2 are here if you need them: https://www.o2.co.uk/contactus and you can use Skype if all else fails Guide: A Guide to Skype to call 0800 081 0255 or 0800 902 0217. Good luck!

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pgn
Level 77: Grand Master
  • 39731 Posts
  • 244 Topics
  • 1797 Solutions
Registered:

In order to get your port sorted, you really need to talk to CS, either 202 if Contract, or 4445 if PAYG, or contact them via Social Media, links just below this post. You may also need to get in touch with your previous carrier, which can delay things. Nobody here on the Community Forum works for O2 and none can access your account @Gary61. The regular numbers for O2 are here if you need them: https://www.o2.co.uk/contactus and you can use Skype if all else fails Guide: A Guide to Skype to call 0800 081 0255 or 0800 902 0217. Good luck!

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