New tariff applied now neither phones will accept or make phone calls

[Wrigaz]

Updated mine and daughters tariffs in the shop but for 2days we can not make or receive any phone calls what can i do can not even ring o2! 

[jonsie · Accepted solution]

Hi
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[Bambino]

@Wrigaz Instructions on how to use Skype to call 0800 number for free and the numbers to call can be found in this link, if you prefer to speak to someone: Guide: Coronavirus Community Help and Support